FAQ

Our solid gold fine jewelry pieces are modern heirlooms made to last a lifetime and beyond. To best care for your fine jewelry, avoid exposure to harsh chemicals and avoid wearing during strenuous activity. Store pieces separately in a soft pouch or jewelry box, such as our Falena jewelry travel case, to prevent scratches. Clean jewelry gently with a soft cloth or mild cleaning solution to maintain its shine. For fine jewelry, consider professional cleaning and inspections periodically at your local jeweler to ensure the setting and gemstones are secure.

A little extra care is needed for demi-fine jewelry, such as gold-plated, vermeil, and gold-fill pieces. To care for demi-fine jewelry, gently clean the piece with a soft cloth, avoid exposure to harsh chemicals or water, and store it in a protective, airtight pouch (complimentary with your purchase) to maintain its beauty and longevity.

At Falena, we believe fine jewelry should last a lifetime and we proudly stand behind the craftsmanship of every piece that we sell.

We offer complimentary repairs on Falena pieces within the first year of purchase. After 12 months, we’ll coordinate any necessary repairs with our trusted jewelers, and you’ll only be responsible for the jeweler’s fee — at cost.

Repair policies vary for designer and trunk show items. If your piece requires attention, simply bring it into the shop or contact us at sales@falenafinejewelry.com. We are happy to help and assure that you can wear your favorite pieces again as soon as possible!