We love to hear from you! You can email us with any questions or concerns (or just to say hi) at sales@falenafinejewelry.com or call us at (914) 233-1440 during shop hours.

Our solid gold fine jewelry pieces are modern heirlooms made to last a lifetime and beyond. To best care for your fine jewelry, avoid exposure to harsh chemicals and avoid wearing during strenuous activity. Store pieces separately in a soft pouch or jewelry box, such as our Falena jewelry travel case, to prevent scratches. Clean jewelry gently with a soft cloth or mild cleaning solution to maintain its shine. For fine jewelry, consider professional cleaning and inspections periodically at your local jeweler to ensure the setting and gemstones are secure.

A little extra care is needed for demi-fine jewelry, such as gold-plated, vermeil, and gold-fill pieces. To care for demi-fine jewelry, gently clean the piece with a soft cloth, avoid exposure to harsh chemicals or water, and store it in a protective, airtight pouch to maintain its beauty and longevity.

We want your new jewelry to have the perfect fit! If you are interested in custom ring sizes, chain lengths, etc., please email us at sales@falenafinejewelry.com.

We’d love to help bring your vision to life with the expertise of our talented family of independent women jewelry designers. To schedule an in-person consultation at our shop, please email us at sales@falenafinejewelry.com.

Fine jewelry should last a lifetime, and we stand behind the quality of our pieces. If a piece of jewelry breaks, bring it into our shop or email us at sales@falenafinejewelry.com and we will be happy to assist. We will work directly with the designers or our trusted jeweler and let you know of any repair charges that may be applicable.