Your item will leave our store within 1-3 business days. Your order information will be emailed to you for convenient tracking.

Orders placed Monday – Friday before 2pm EST will be processed that day and ship within 1-3 business days. Orders placed on Friday after 2 pm EST or over the weekend will be processed on the following Wednesday. 

ONLINE POLICY
If you are not satisfied for any reason, we are happy to accept returns of saleable merchandise for a refund, exchange, or store credit within 10 days of receipt.

Returned merchandise must be unworn, undamaged, saleable, and in the same condition as when you received it, including original tags. We reserve the right to determine whether returned merchandise is in saleable condition. A flat $20 restock fee applies to all exchanges and returns.

Exclusions
All Fine Jewelry and Sale Items are Final Sale and cannot be returned or exchanged. Personalized or engraved items, as well as special orders, are also Final Sale.

To initiate a return, please email us at sales@falenafinejewelry.com with your original order number and the details of your return.

IN-STORE POLICY
If you are not satisfied for any reason, we are happy to accept returns of saleable merchandise for a refund, exchange, or store credit within 30 days of purchase.

Returned merchandise must be unworn, undamaged, saleable, and in the same condition as when you purchased it, including original tags and accompanied by the original receipt. We reserve the right to determine whether returned merchandise is in saleable condition.

Exclusions
Fine Jewelry is not eligible for refunds but may be exchanged or returned for store credit within 30 days of purchase, provided it meets the return conditions outlined above. Personalized or engraved items, special orders, and sale items are also Final Sale and cannot be returned or exchanged.